COVID-19 Update
As the effects of COVID-19 (Coronavirus) unfold, we are mindful of keeping our guests and community informed of what we have planned for the spring season. It is an ever changing and evolving situation which we are monitoring daily. The health and wellbeing of our guests, team members and local community is paramount to us. We are proactively prepared to follow the guidelines set forth by the Centers for Disease Control and Prevention and World Health Organization and are in regular contact with Town of Nantucket health officials to maximize the effectiveness of our response. We are taking extra measures before we open for the season, including increased vigilance and frequency in sanitizing and cleaning, especially public areas strict practices in food handling and preparation and initiating health policies for both our employees and guests to ensure safe environment for all. Keeping our employees informed and giving them the tools they need to keep themselves and our environment safe is our highest priority. As our seasoned guests know well, there has never been anything standard about our standards. To see our entire Covid-19 Safety Blueprint, click HERE. We have also compiled a list of Frequently Asked Questions and updated our BLOG on current information on stores, restaurants and activities.
As you consider your upcoming travel plans to Nantucket, please e-mail or call with any questions or concerns at [email protected] or (800) 475 2637. We have a staggered opening for the White Elephant: White Elephant Hotel on June 17, Residences on June 18 and the Inn on July 1. All bookings with arrival on or prior to June 30 will receive full refunds, if canceled up to 24 hours of arrival, and any changes of dates can be made, based on availability and rate differential. Given these unique circumstances we will continue to re-evaluate the situation and make changes to our policies accordingly. Our team wants to make sure you feel secure in making future reservations for our hotels. We know Nantucket is a special place and we want our guests to feel confident and comfortable in planning their next trip to visit us and to relax and enjoy our hotels, restaurants and marina when you are here. We look forward to welcoming you soon.
As you consider your upcoming travel plans to Nantucket, please e-mail or call with any questions or concerns at [email protected] or (800) 475 2637. We have a staggered opening for the White Elephant: White Elephant Hotel on June 17, Residences on June 18 and the Inn on July 1. All bookings with arrival on or prior to June 30 will receive full refunds, if canceled up to 24 hours of arrival, and any changes of dates can be made, based on availability and rate differential. Given these unique circumstances we will continue to re-evaluate the situation and make changes to our policies accordingly. Our team wants to make sure you feel secure in making future reservations for our hotels.
2020 Cancellation Policy
50% deposit due at the time of booking and the remaining 50% due 30-days prior to arrival. If you cancel outside the 30 days we will refund 90% of the deposit and keep 10%. If you cancel within 30 days the full deposit is nonrefundableFor the most current information specific to Nantucket, please visit Town of Nantucket and Nantucket Cottage Hospital.
For more information on travel policies to and from the island, please contact transportation providers directly for their policies. (Helpful links: Hy-line, Steamship Authority, and Cape Air)